PhD Swim School Policies
Payment policy?
- Payment is due on the 16th before classes start, and credit cards will be processed on the 16th before classes start.
- There will be a $25.00 late fee for non-payment on the 16th.
- PhD Swim School reserves the right to refuse services and/or deactivate your Family Portal Account if payment is not received.
Refund/Cancellation Policy?
- We do not refund for missed classes for any reason.
- Tuition and registration fees are non-refundable after the 1st of the month prior to the start of the session.
- You must provide notice to cancel by the 1st of the month prior to your upcoming session to withdraw your child.
Make-up policy?
- Make-up lessons are not possible due to the high demand for our classes and our daily class schedule.
- This includes all student absences including vacations, illnesses, recitals, etc.
- Students may not swap with other absent students in order to maintain teacher consistency.
- The last week of the session will be used to schedule makeups for all affected students if lessons are cancelled due to inclement weather, pool closing, or instructor emergency. Refunds will not be issued.
Class withdrawal policy?
- Maintenance classes auto-enroll every session until a drop class is submitted via the parent portal.
- You must drop your class via the parent portal by the 1st of the month prior to your upcoming session to withdraw your child.
- Any and all administrative or registration fees are non-refundable.
- We do not refund fees or tuition after the start of the session for any reason.
Weather policy?
- Make-up classes occur only on account of inclement weather, facility closure, weather emergency or instructor illness.
- Thunder and lightning do not cancel lessons.
- In the event of a weather emergency (i.e., snowstorm, hurricane), a notification of weather-related class cancellations will be emailed and a text blast will be sent.
Students who are late for a lesson?
- In fairness to all children, students who are late will receive an abbreviated lesson.
Eating policy before classes?
- Students in the Survival Program under age three must NOT eat two hours before their lesson.
- Four hours before their lesson, avoid whole fruits (especially with skin), meats, dairy products, and anything difficult to digest.
- Students may have rice cereal, applesauce, bananas, toast, breast milk, and nut protein four hours before their lesson
Diaper Policy?
- Students under age 3 and under (even if they are potty trained) or until they've been trained for at least 1 year must wear two swim non disposable diapers at every lesson.
- If a fecal incident occurs in the pool, the entire pool must be closed and all lessons canceled.
- A fee will apply if a fecal contamination incident is caused by your child when you are not following the double diaper policy.
